Privacy Policy
At Simple Party Rentals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website or services.
1. Information We Collect
When you interact with us—online, by phone, or in person—we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Order Information: Event details, rental items, delivery preferences.
- Payment Information: Payment details collected securely through our payment processor (we do not store credit card information).
- Website Usage Data: Browser type, pages visited, IP address, and other usage statistics via cookies or similar technologies.
2. How We Use Your Information
We use your information to:
- Process your rental orders and payments
- Schedule deliveries and pickups
- Communicate with you about your booking
- Improve our website and customer experience
- Send occasional updates, promotions, or important notices (you can opt out anytime)
3. Sharing Your Information
We do not sell or rent your personal information. We may share limited data with trusted third parties only for the following reasons:
- To process payments securely
- For delivery/logistics coordination
- To comply with legal requirements
4. Data Security
We use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. While no method is 100% secure, we strive to maintain the highest standards in protecting your data.
5. Your Choices
You can:
- Request access to the information we hold about you
- Update or correct your information
- Unsubscribe from marketing communications at any time
To make a request, just email us at [insert contact email].
6. Cookies
Our website may use cookies to improve your browsing experience. You can manage cookie settings in your browser.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., payment platforms). We are not responsible for their privacy practices, so please review their policies separately.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, feel free to contact us
Your Data
Your personal data will be used to process your order and support your experience throughout this website.
What rights you have over your data
If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Refunds and Returns
We do not offer refunds for the services offered unless we have not been able to fulfil our promise to provide you with useable products for your event. All rented products must be returned to Simple Party Rentals.
Returns – Accept returns for both defective and non-defective products
Exchanges – Not accepted
Product condition & Window
Product condition – New and slightly used
Window – 3 days
Method & Fees
Method – In store, At a drop-off location
Restocking fees – No cost
Refund processing time – 3 days