📋 Frequently Asked Questions (FAQ)
✅ 1. What areas do you serve?
We proudly serve Durham Region and the Greater Toronto Area (GTA), including Whitby, Ajax, Pickering, Oshawa, Scarborough, Markham, Toronto, and surrounding areas.
✅ 2. What items do you rent?
We offer a variety of party rental items including:
- 8ft, 6ft and 2.8ft Folding Tables
- White Fan-Back Chairs
- Black Cushioned Folding Chairs
- Cruiser/Cocktail Tables
- Linens & Accessories (on request)
✅ 3. How do I book my rentals?
It’s simple! You can:
- Call or text us directly
- Add our products to cart at www.simplepartyrentals.ca
- Message us through our contact form
We’ll confirm availability and reserve your items with your event date and location.
✅ 4. Do you offer delivery and pickup?
Yes! We offer delivery and pickup services for your convenience. Fees vary based on your location. You also have the option to save by picking up and dropping off your rentals yourself.
✅ 5. Is there a minimum order for delivery?
Typically yes, depending on distance. Contact us with your details and we’ll let you know if delivery is available for your order.
✅ 6. Are your chairs and tables clean?
Absolutely. Cleanliness is a top priority. Every item is thoroughly cleaned and inspected before and after each rental to ensure it’s ready for your event.
✅ 7. How long is the rental period?
Most rentals are for one-day or weekend use, with flexible pickup and return times. Need them longer? Just let us know in advance and we’ll arrange a custom quote.
✅ 8. What if I need to cancel or change my order?
We understand plans can change. Please give us at least 48 hours’ notice to cancel or modify your order. Deposits are typically non-refundable but can be applied to a future date.
✅ 9. Do you set up the tables and chairs?
Standard rentals are drop-off only, but setup is available upon request for an additional fee. Let us know at the time of booking if you’d like this added service.
✅ 10. Do I need a deposit to reserve?
Yes, a small deposit is required to confirm your reservation. The balance is due on or before the delivery/pickup date.
✅ 11. What payment methods do you accept?
We accept:
- Cash
- E-transfer
- Credit/Debit (via secure link if needed)
✅ 12. Can I rent last minute?
Yes! We specialize in last-minute bookings—just call us and we’ll do our best to accommodate your event.
📞 Still have questions? Feel free to reach out anytime!
We’re always happy to help make your event simple and stress-free.
🙋♂️ Frequently Asked Questions (FAQ)
❓ How do I place a rental order?
You can browse our products online and add the items you need to your cart. Once you’re ready, go through the checkout process to submit your order. We’ll follow up to confirm availability, delivery or pickup timing, and any add-ons (like setup or extended rentals).
❓ Do you offer delivery and pickup?
Yes! We offer delivery and pickup across Durham Region and parts of the GTA. Delivery fees are based on your location:
| Location | Flat-Rate Fee (Round Trip) |
|---|---|
| Ajax / Whitby | $70 |
| Pickering / Oshawa / Brooklin | $80 |
| Port Union / Courtice | $90 |
| Scarborough / Markham | $100 |
| Toronto (excluding downtown) | $130 |
| Other Areas | Quoted based on distance |
❓ Can I pick up my rental items instead of having them delivered?
Absolutely! Pickup is free from our Ajax location by appointment. You can pick up your rentals 1 day before your event and return them 1 day after at no extra cost.
We’ll help load your vehicle — just make sure it’s big enough to fit your items.
❓ What is the 2-Day Rental Option?
Need more time? Our 2-Day Rental Flex Option lets you use the items for two full days — with early pickup and next-day return included. Example:
- Pickup: Monday
- Use: Tuesday & Wednesday
- Return: Thursday
Cost: +50% of your rental subtotal. Final pricing will be calculated at checkout.
❓ Do you offer setup and pack-up?
Yes, we do! If you’d like us to set up tables and chairs and pack them up after your event, just add our Setup & Pack-Up Assistance service during checkout.
Cost: +20% of your rental subtotal. This covers setup upon delivery and teardown before pickup.
❓ Do you rent linens and tablecloths?
Yes! We offer rectangular linens for 6ft and 8ft tables in multiple colors (black, white, red, green, blue). Visit the Linens section to view options and pricing.
❓ How far in advance should I book?
We recommend booking at least 1–2 weeks in advance, especially during peak seasons (May–September, holidays). However, we do accommodate last-minute bookings when possible — contact us directly for urgent requests.
❓ What if I need to cancel or reschedule?
Cancellations made at least 72 hours in advance are eligible for a full refund or credit. Within 72 hours, deposits may be non-refundable. Please contact us as soon as possible to discuss any changes.
❓ Do you clean the equipment before use?
Yes! All of our tables, chairs, and linens are thoroughly cleaned and sanitized before every rental. We take pride in offering professional, event-ready equipment.
❓ Can I rent for outdoor use?
Absolutely! All our products are suitable for indoor or outdoor use. For safety, we recommend placing tables and chairs on level ground. Linens should be protected from dirt or weather when possible.
❓ Do you rent tents, bounce castles, or decor?
We currently specialize in tables, chairs, and linens. However, we work with trusted local partners and can refer you to reliable vendors for tents, bounce castles, décor, and lighting. Just ask!
❓ How can I get a quote?
You can build your own quote by adding products to your cart and choosing delivery or pickup at checkout. You can also call/text us for a custom quote: 📱 647-786-4055
📧 info@simplepartyrentals.ca